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How we collect, use, and protect your personal information
CareMap, Inc. ("CareMap," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Service"). By using our Service, you consent to the data practices described in this Privacy Policy.
Your personal information is never sold to third parties
Access, correct, or delete your data anytime
End-to-end encryption and industry-standard protection
We believe in transparency about the data we collect and how we use it. This Privacy Policy covers:
• What personal information we collect and why
• How we use and protect your information
• When and with whom we share your information
• Your rights and choices regarding your information
• How to contact us with privacy questions or concerns
When you use our Service, we may collect the following types of personal information:
• Account Information: Name, email address, phone number, password
• Profile Information: Location, care preferences, family member details
• Communication Data: Messages, inquiries, and correspondence with advisors
• Payment Information: Billing address and payment method details (processed securely by third-party providers)
• Identity Verification: Government-issued ID for advisor verification (advisors only)
We automatically collect certain information when you use our Service:
• Usage Data: Pages viewed, features used, time spent on platform
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information stored by cookies and similar technologies
• Log Information: Server logs, error reports, and performance data
We may receive information about you from:
• Social media platforms when you connect your accounts
• Professional licensing databases for advisor verification
• Background check providers for advisor screening
• Analytics providers and marketing partners
• Public records and databases for facility information
We use your personal information for the following purposes:
• Service Provision: To provide, operate, and maintain our platform
• Account Management: To create and manage your account and preferences
• Matching Services: To connect families with appropriate advisors and facilities
• Communication: To send you updates, notifications, and respond to inquiries
• Payment Processing: To process transactions and manage billing
• Safety and Security: To verify identities, prevent fraud, and ensure platform safety
• Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send you promotional content (with your consent where required)
If you are located in the European Union, we process your personal information based on:
• Contract Performance: To provide our services and fulfill our obligations
• Legitimate Interests: To improve our services, ensure security, and conduct business operations
• Legal Compliance: To comply with applicable laws and regulations
• Consent: For marketing communications and certain optional features
You have the right to withdraw consent at any time where processing is based on consent.
We retain your personal information for as long as necessary to:
• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes
Specific retention periods:
• Account information: Retained while your account is active, plus 7 years after account closure
• Communication records: Retained for 3 years for quality and training purposes
• Payment information: Retained as required for tax and accounting purposes
• Marketing data: Deleted within 30 days of unsubscribing
You can request deletion of your information subject to our legal and business obligations.
We implement comprehensive security measures to protect your personal information:
• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication requirements for our systems
• Network Security: Firewalls, intrusion detection, and secure network architecture
• Employee Training: Regular security training for all employees with access to personal data
• Third-Party Security: Vendor security assessments and contractual security requirements
• Incident Response: Established procedures for detecting, responding to, and reporting security incidents
While we strive to protect your information, no method of electronic transmission or storage is 100% secure.
You have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Request restriction of processing in certain circumstances
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
• Right to know what personal information we collect and how it's used
• Right to delete personal information we have collected
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information
Note: We do not sell personal information to third parties.
If you are located in the European Union, European Economic Area, or United Kingdom, you have additional rights:
• Right to withdraw consent at any time
• Right to lodge a complaint with your local data protection authority
• Right to data portability in machine-readable format
• Right to object to automated decision-making and profiling
To exercise these rights, please contact us using the information provided in this policy.
CareMap is based in the United States, and your information may be transferred to and processed in the U.S. and other countries.
For users outside the United States:
• We implement appropriate safeguards for international transfers
• We use Standard Contractual Clauses approved by the European Commission
• We ensure adequate protection for your personal information
• We comply with applicable cross-border data transfer requirements
By using our Service, you consent to the transfer of your information to countries outside your residence.
Our Service is not intended for children under 18 years of age.
• We do not knowingly collect personal information from children under 18
• If we learn that we have collected information from a child under 18, we will delete it promptly
• Parents or guardians who believe their child has provided information should contact us immediately
• We comply with the Children's Online Privacy Protection Act (COPPA)
If you are under 18, please do not use our Service or provide any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.
• We will notify you of material changes by email or through our platform
• Changes will be effective 30 days after notification for existing users
• Continued use of our Service after changes constitutes acceptance
• Previous versions of this policy are available upon request
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Team: [email protected]
Mailing Address: CareMap, Inc., [Company Address]
Phone: [Privacy Hotline Number]
Online Form: Available at caremap.pro/privacy-contact
We will respond to your privacy inquiries within 30 days (or sooner as required by applicable law).
For European residents, you may also contact our Data Protection Officer at [email protected].
Our privacy team is here to help. Whether you want to exercise your rights, understand our practices, or have concerns, we're committed to transparency.
We respond to privacy requests within 30 days or sooner as required by law