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Get the help you need, when you need it. Our support team is here to guide you every step of the way.
From quick answers to personalized assistance, we're here to support your senior care journey.
Different support experiences based on your plan
For Family accounts and Basic plans
For Professional and Premium subscribers
For Enterprise clients
Find answers to common questions instantly
New to CareMap? Start here for setup guides and basics.
Manage your subscription, payments, and account settings.
Make the most of our platform features and tools.
Troubleshooting and technical assistance.
Choose the best way to reach us based on your needs
Send us a detailed message and we'll respond within our SLA timeframe based on your plan.
Browse our comprehensive library of articles, guides, and tutorials.
For urgent situations requiring immediate assistance
If you're dealing with a time-sensitive care situation or platform emergency that affects your ability to serve families, we're here to help.
For immediate assistance with urgent matters
Please clearly mark your message as 'URGENT' and include your contact information for fastest response.
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When you can reach our team
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