Support Center
Get the help you need, when you need it. Our support team is here to guide you every step of the way.
How can we help you today?
From quick answers to personalized assistance, we're here to support your senior care journey.
Support Levels
Different support experiences based on your plan
Standard Support
For Family accounts and Basic plans
Available Channels
Features
- Email support during business hours
- Access to help center and FAQs
- Community resources and guides
- General platform assistance
Priority Support
For Professional and Premium subscribers
Available Channels
Features
- Priority email queue with faster response
- Advanced troubleshooting assistance
- Platform optimization guidance
- Expedited response times
Dedicated Support
For Enterprise clients
Available Channels
Features
- Dedicated account manager
- Direct email communication
- Custom onboarding and training
- Proactive account monitoring and optimization
Quick Help
Find answers to common questions instantly
Getting Started
New to CareMap? Start here for setup guides and basics.
- • Creating your first profile
- • Understanding your dashboard
- • Setting up your preferences
- • Platform tour and navigation
Account & Billing
Manage your subscription, payments, and account settings.
- • Upgrading or downgrading plans
- • Understanding your invoice
- • Payment methods and billing
- • Account security settings
Using CareMap
Make the most of our platform features and tools.
- • Finding the right facilities
- • Working with advisors
- • Managing your listings
- • Using search and filters
Technical Support
Troubleshooting and technical assistance.
- • Login and authentication issues
- • Browser compatibility
- • Mobile app support
- • Data export and backup
Contact Our Support Team
Choose the best way to reach us based on your needs
Email Support
Send us a detailed message and we'll respond within our SLA timeframe based on your plan.
Help Center
Browse our comprehensive library of articles, guides, and tutorials.
Need Immediate Help?
For urgent situations requiring immediate assistance
If you're dealing with a time-sensitive care situation or platform emergency that affects your ability to serve families, we're here to help.
Emergency scenarios include:
- Platform outage affecting your business
- Urgent family placement needs
- Payment or billing emergencies
- Security or privacy concerns
Emergency Contact
For immediate assistance with urgent matters
Please clearly mark your message as 'URGENT' and include your contact information for fastest response.
Additional Resources
More ways to get help and stay informed
Support Hours
When you can reach our team
All times listed in Pacific Standard Time (PST)
Help Us Improve
Your feedback makes CareMap better for everyone
We're constantly working to improve our platform and support experience. Share your thoughts, suggestions, or experiences with our team.
Share Feedback